iDentité Québec

Have a question about how to use our online appointment scheduling system? Perhaps our list of frequently asked questions and answers will help.

1. How do I book an appointment? back to top


Booking an appointment is simple and can be completed in 3 easy steps:

1. Select your service by clicking the "Select Service!" link on the right side of the page.
2. Select the date and time for the appointment. If staff options are available, click on the staff member you wish to book an appointment with and his/her availabilities will be displayed.
3. Verify the appointment information and fill out the contact details form. Once complete, click on the "Book It" button.

2. I get a warning message when trying to book an appointment. Why? back to top


Businesses usually require at least 24 hours notice for booking their services online. When trying to book an appointment without 24 hours notice, then a warning message will be displayed.

However, some businesses do allow shorter notice times.



3. I am a staff member and I cannot login. Why? back to top


If you are a staff member and you are having problems logging in, then you are probably using the wrong login page. To login as a staff member use the Staff Login page.